General Questions

How it works?

Make an applicationIn making application make sure You give an accurate data. It is advisable that You check twice the income and liabilities data ...

How does the concluding a loan agreement at an auction work?

A procedure of concluding a loan agreement in the portal where the terms and conditions of loan bids of investors compete for the best suitability ...

What is the difference between terminal auction and fast auction?

An action held under simplified rules set out in general terms and conditions. On a terminal auction investors can make bids also at a lower intere...

Service fees related to the use of the portal

Portal users are required to pay to the portal administrator service fees for credit intermediation services provided in the portal in accordance w...

Money transfer

Transfer money to Monestro (European payments in euros)While making a payment from SEB bank, the payment should reach the Monestro's account immedi...

Why the national ID number validation may fail when you fill in a loan or an investment application?

You are not writing your name exactly the same way like it is written on your personal ID card – for example you use „sh“ instead of „š“. Pay atten...

ID-card signing fails

1. When you try to sign a document with an ID-card and get an error message "Signing failed. Please check that you have allowed ID card signing in ...

What is interest adjustment?

In loan schedule the interest is precalculated assuming Borrower makes payment on given days. At same time in loan contract it is agreed that borro...

How can I get information about processing of my personal data?

Section 19 of the Personal Data Protection Act provides for the right of the data subject to receive information from the personal data controller ...

Are you a politically exposed person or a family member or a close associate of such person?

Politically exposed person - a natural person who is or who has been entrusted with prominent public functions including a head of State, head of g...