Service fees related to the use of the portal

Portal users are required to pay to the portal administrator service fees for credit intermediation services provided in the portal in accordance with the price list that is valid at the time of providing the respective service. The price list is available on the website of the portal administrator: https://www.monestro.com/.

The portal administrator is entitled to not provide the service, if the user has not paid the service fee provided in the price list or if the user's portal account lacks the necessary means to be reserved and debited for the payment of the service fee.

The portal administrator is entitled to request the user to compensate the expenses related to the provision of any service not covered with service fees (e.g. additional banking service fees that may arise from the terms and conditions of the user's homebank). 

On the due date of payment of the service fee or other expenses, the portal administrator automatically debits the payable amount from the user’s portal account. The user is required to ensure that he/she has the necessary funds available on his/her portal account on the due date.

In case of payment delay with  the service fee or expenses, the portal administrator is entitled to request from the user default interest according to the price list of the portal administrator. 

If the portal administrator is required to issue to the user an invoice on the service fee or expense, it shall be issued to the user electronically by the portal's self-service centre or by e-mail. 

The portal administrator is entitled to amend the price list at his/her discretion. 

The portal administrator notifies the users about the amendments in the general terms and conditions and in the price list at least one (1) month in advance, providing the relevant information to users electronically by e-mail or via the portal. If the user does not agree with the amendments in the general terms and conditions or in the price list, he/she is entitled to give up the use of the portal services by  notifying the portal administrator thereof by e-mail and beforehand fulfilling all obligations to the portal administrator and to other users arising from the agreements concluded in the portal. If the user has not submitted a respective notice to the portal administrator within one (1) month after the publication of the information about the amendments and/or has not fulfilled his/her obligations to the portal administrator or to other users, the user is deemed to have accepted the amendments. 


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